Single Stop Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Application: means the software program provided by the Company accessed by You on any electronic device, named Single Stop.
Affiliate: means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account: means a unique account created for You to access our Service or parts of our Service.
Country: refers to: United States of America.
Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Single Stop USA Inc, 633 Third Avenue, 6th Floor, New York, NY 10017.
Device: means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Feedback: means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Service: means the Application, website, and related online services, features, content, communications, analytics, authentication options, and functionality provided by Single Stop.
Terms and Conditions: (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-Party Service: means any services, content, technology, application, identity provider, communications provider, analytics provider, website, data, information, products or services provided by a third party that may be displayed, included, integrated with, used to support, or made available by or through the Service.
You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Website: means any website operated by or on behalf of Single Stop through which the Service is made available.
Service Provider: means a vendor, contractor, processor, communications provider, analytics provider, hosting provider, identity provider, or other third party that processes data or provides services on behalf of Single Stop in connection with the Service.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

You accept these Terms and the Privacy Policy by creating an Account, clicking an “I agree” or similar control, or by continuing to use the Service after We present these Terms to You. The Privacy Policy is incorporated into these Terms. If these Terms and the Privacy Policy conflict on a privacy, retention, or sharing issue, the Privacy Policy controls. Specific in-product consents (for example, SMS marketing consent) control over general language in these Terms. If You disagree with any part of these Terms and Conditions then You may not access the Service.

The Service is offered only to individuals located in the United States. You may not use the Service if You are located outside the United States. We may refuse, suspend, or terminate access if We reasonably believe You are located outside the United States. Mandatory consumer-protection rights of Your state of residence still apply.

Single Stop wants this technology to be as accessible as possible to those people who need it. The Site is not directed to children under the age of 13, and children under 13 are not permitted to create an Account or use the Site directly. Users who enter an age under 13 are not allowed to proceed further on the Site.

If You are between the ages of 13 and 17, You may use the Site only with the consent and supervision of a parent or legal guardian, as applicable.

Adults entering information about children as household members must have the authority to provide that information and, where required, must first obtain parental or guardian consent before entering information for children under the age of 13.

You may submit information about another person only if You have the legal right to do so. You represent that such information is accurate and that You have provided any notice and obtained any consent required by law, including before submitting a child’s information or another person’s government identifier, health or disability information, financial information, tax information, or citizenship or immigration status. You authorize Us to use and share that information as described in these Terms and the Privacy Policy. If a person whose information You submitted requests access, correction, or deletion, We may act on that request as described in the Privacy Policy.

In the event that We learn that We have collected Personal Data directly from a child under the age of 13 without required parental or guardian consent, We will delete that information as quickly as possible. If You believe that We might have any information collected directly from a child under the age of 13 without required consent, please contact Us at support@singlestop.org.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application, Website, third-party authentication options, communications features, analytics features, or other parts of the Service, and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service. The Privacy Policy is incorporated into these Terms by reference. You are responsible for maintaining the confidentiality and security of any third-party account, device, phone number, email account, or authentication method used to access the Service.

User Accounts

When You create or access an account with Us, including through a supported third-party identity provider such as Google or Apple, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. You are responsible for safeguarding the password, credentials, device, email account, third-party identity-provider account, and any other authentication method that You use to access the Service, and for any activities or actions under Your Account or authentication method, whether Your password or credentials are with Our Service or a Third-Party Service. You agree not to disclose Your password or access credentials to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account. You may not use as a username the name of another person or entity or one that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

User Content

“User Content” means information You submit through the Service, including information about You and household members. You retain any rights You have in User Content. You grant Single Stop and its Service Providers a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display User Content, and to share it with the organization that made the Service available to You, with case workers supporting Your use of the Service, and with referral, resource, or application partners reasonably necessary to provide screening, referral, assistance, security, or program reporting, all as described in the Privacy Policy. We may also create and use de-identified or aggregated data that does not reasonably identify You. We do not sell Personal Data for money and do not share Personal Data for cross-context behavioral advertising.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for all activity conducted through Your Account and for any information, content, data, or materials that You submit, upload, transmit, or otherwise provide through the Service.

You agree that You will not, and will not attempt to:

use the Service in any way that violates any applicable federal, state, local, or international law, rule, or regulation;
provide false, misleading, inaccurate, fraudulent, or unauthorized information, or impersonate any person or entity;
access, use, or attempt to access or use another person’s Account, information, credentials, device, or authentication method without authorization;
interfere with, disrupt, damage, disable, overburden, impair, or compromise the Service, Our systems, security measures, networks, or the systems or networks of any third party;
bypass, disable, circumvent, or interfere with any authentication, access-control, security, rate-limiting, or usage-restriction feature of the Service;
use any robot, scraper, crawler, spider, script, automated tool, or other similar means to access, copy, monitor, extract, or collect data from the Service, except as expressly permitted by Us in writing;
reverse engineer, decompile, disassemble, copy, modify, adapt, translate, or create derivative works of the Service, except to the extent such restriction is prohibited by applicable law;
upload, transmit, submit, or distribute any virus, malware, malicious code, harmful component, or other technology designed to interrupt, damage, monitor, or interfere with the Service or any system, data, or device;
submit, upload, transmit, or distribute content or information that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of another’s privacy, infringing, or otherwise objectionable;
use the Service to send unlawful, unauthorized, misleading, or unsolicited communications, including spam, phishing messages, or communications that violate applicable communications, privacy, or consumer-protection laws;
use the Service to collect, process, disclose, or transmit another person’s personal information without authorization or in violation of applicable law;
use the Service in a manner that could interfere with another user’s access to or use of the Service; or
encourage, assist, or enable any other person or entity to do any of the foregoing.
You agree that You will not, and will not attempt to:
- use any AI-Assisted Feature to generate, submit, or facilitate false, misleading, fraudulent, unlawful, harmful, discriminatory, infringing, or unauthorized content, information, applications, communications, or activity; or
- manipulate, bypass, test, reverse engineer, extract, interfere with, or obtain unauthorized access to any prompts, models, systems, safeguards, security measures, source code, training data, or underlying technology used in connection with the Service or any AI-Assisted Feature.

We may investigate any suspected violation of this section and may suspend, restrict, or terminate Your access to the Service, remove or disable access to content, or take other appropriate action if We believe, in Our sole discretion, that You have violated these Terms, created risk or potential legal exposure for Us or others, or used the Service in a manner inconsistent with its intended purposes.

We reserve the right, but do not undertake any obligation, to monitor use of the Service, review information submitted through the Service, or remove or restrict access to any content or Account, in each case to the extent permitted by applicable law.

Third-Party Authentication and Services

The Service may allow You to create or access an Account using Third-Party Services, including Google or Apple sign-in. Your use of any Third-Party Service is governed by that provider's own terms, privacy policies, account rules, and security practices. We are not responsible for the availability, security, accuracy, errors, omissions, acts, or omissions of any Third-Party Service. If a Third-Party Service becomes unavailable or Your account with that provider is suspended, restricted, deleted, or compromised, Your ability to access the Service may be affected.

We may add, change, suspend, or discontinue integrations with Third-Party Services at any time. Information received from or shared with Third-Party Services is handled as described in Our Privacy Policy.

If You reach the Service through a college, utility, employer, healthcare organization, community organization, or other partner, that organization and its case workers may receive information about Your Account, screening, and referrals as described in the Privacy Policy.

Electronic Communications and SMS Messages

We may send You transactional, operational, account-related, appointment-related, benefit reminder, referral, security, verification, policy update, and similar service-related communications by email, SMS/text message, telephone, push notification, or other electronic means, directly or through Our Service Providers, including communications providers such as Twilio/SendGrid, Mailchimp, or similar providers.

By providing Your contact information and using the Service, You agree that We may send You service-related communications reasonably necessary or useful to provide, maintain, secure, support, or improve the Service. Message frequency may vary. Message and data rates may apply. You represent that any phone number or email address You provide to Us is accurate, current, and belongs to You or is otherwise authorized for Your use. You agree to promptly update Your contact information if it changes.

Where applicable, You may opt out of non-essential SMS/text messages by following the instructions in the message, replying STOP, or contacting Us at support@singlestop.org. Where supported, You may request help by replying HELP. Opting out of certain communications may limit Our ability to provide reminders, account verification, appointment updates, referral information, or other Service features. We may still send You communications that are necessary for account administration, security, legal, or transactional purposes, to the extent permitted by law.

We will obtain any consent required by applicable law before sending marketing or promotional communications, including marketing or promotional SMS/text messages. Consent to receive marketing or promotional communications is not required as a condition of using the Service. You may withdraw consent to receive marketing or promotional communications at any time by following the opt-out instructions provided in those communications or by contacting Us.

We are not responsible for delayed or undelivered messages, errors in contact information provided by You, or charges imposed by Your mobile carrier, internet service provider, or other communications provider.

Analytics and Service Improvement Tools

We may use analytics, product analytics, logging, and service-improvement tools, such as Google Analytics or PostHog, to understand how users interact with the Service, detect errors, improve security and functionality, and improve the user experience. These tools and related processing are described in Our Privacy Policy.

AI-Assisted Features

The Service may include or use artificial intelligence, machine learning, automated decision-support, chatbot, recommendation, document review, analytics, or similar technology (“AI-Assisted Features”) to support screening, referrals, navigation, user assistance, service improvement, fraud prevention, security, or other Service functionality.

AI-Assisted Features are provided for informational, administrative, and service-support purposes only. AI-Assisted Features do not make final determinations regarding eligibility for any public or private benefit, service, program, resource, financial product, legal right, medical service, or other outcome. Any information, recommendation, summary, referral, or other output generated or supported by AI-Assisted Features may be incomplete, inaccurate, outdated, or not applicable to Your specific circumstances. You are responsible for reviewing and verifying all information, requirements, deadlines, and determinations with the applicable agency, provider, organization, or qualified professional.

You should not rely on AI-Assisted Features as a substitute for professional legal, financial, tax, medical, benefits, or other advice. Single Stop does not guarantee that any AI-Assisted Feature will identify every benefit, service, referral, eligibility requirement, application requirement, deadline, or resource that may be available to You.

You agree not to use AI-Assisted Features to generate, submit, or facilitate false, misleading, fraudulent, unlawful, harmful, discriminatory, infringing, or unauthorized content, information, applications, communications, or activity. You also agree not to attempt to manipulate, bypass, test, reverse engineer, extract, or interfere with the prompts, models, systems, safeguards, security measures, or underlying technology used to provide AI-Assisted Features.

We may monitor, review, evaluate, store, or use interactions with AI-Assisted Features to provide, maintain, secure, evaluate, and improve the Service, as described in Our Privacy Policy and to the extent permitted by applicable law.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of Single Stop and its licensors. The Service is protected by copyright, trademark, maintained as a trade secret and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide Single Stop. If for any reason such assignment is ineffective, You agree to grant Single Stop a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services and may connect with, rely upon, or integrate with Third-Party Services that are not owned or controlled by Single Stop. Single Stop has no control over, and assumes no responsibility for, the content, terms, privacy policies, security practices, availability, or practices of any third-party web sites or services. You further acknowledge and agree that Single Stop shall not be responsible or liable, directly or indirectly, for any damage, loss, inability to access the Service, unauthorized access, account issue, communication failure, or other harm caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, services, authentication provider, communication provider, analytics provider, or third-party web site or service. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit or use.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately. If You wish to close Your Account, use any in-Service account-closure control or email support@singlestop.org. Stopping use, by itself, does not close Your Account or delete Your information. Account closure and deletion are handled as described in the Privacy Policy. We may retain information after closure or deletion where required or permitted by law, including to comply with legal obligations, maintain a record of assistance provided, protect security, resolve disputes, or complete a referral already in process. Provisions that by their nature should survive (including User Content license, household-information warranties, limitation of liability, indemnity, and dispute resolution) survive termination.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of Single Stop and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You havenʼt purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall Single Stop or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, loss of access, business interruption, personal injury, loss of privacy, or damages arising out of or in any way related to the use of or inability to use the Service, third-party software, third-party hardware, identity providers, communications providers, analytics providers, or other Third-Party Services used with or made available through the Service, or otherwise in connection with any provision of this Terms), even if Single Stop or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each partyʼs liability will be limited to the greatest extent permitted by law.

Nothing in these Terms limits liability that cannot be limited under applicable law, including statutory rights under state consumer-privacy, data-breach-notification, or unfair-and-deceptive-practices laws, or liability for gross negligence or willful misconduct.

No Government, Benefits, Legal, Financial, or Medical Determination

The Service is provided for screening, referral, informational, and service-support purposes only. Single Stop is not a government agency, healthcare provider, insurance company, lender, credit provider, credit reporting agency, law firm, tax advisor, or benefits provider. Single Stop does not provide funds or benefits, does not guarantee eligibility for or receipt of any benefits, and does not make final determinations regarding eligibility for any public or private benefits, services, programs, or resources. You are responsible for reviewing and confirming any information, application requirements, deadlines, and determinations with the applicable agency, provider, or organization.

Screening results, estimates, and referrals are not consumer reports under the Fair Credit Reporting Act. You agree not to use the Service or its outputs to determine another person’s eligibility for credit, insurance, employment, housing, or a similar legally regulated benefit.

"AS IS" and "AS AVAILABLE" Disclaimer

Without limitation to the foregoing, Single Stop provides no warranty or undertaking, and makes no representation of any kind that the Service, any third-party authentication option, communications feature, analytics feature, referral feature, or other Third-Party Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance, security, availability, or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of Single Stop's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, Third-Party Services, or the information, content, and materials or products included thereon; (ii) that the Service or any Third-Party Service will be uninterrupted, secure, available, or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, e-mails, SMS/text messages, telephone communications, or other communications sent from or on behalf of Single Stop or its Service Providers are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The Agreement is subject to New York law and where applicable laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

Informal resolution. Before filing a claim, email support@singlestop.org with Your name, Account contact information, a description of the dispute, and the relief sought. The parties will try to resolve the dispute for 30 days after receipt.

Arbitration. If unresolved, the dispute will be resolved by binding individual arbitration administered by the AAA under its Consumer Arbitration Rules. The Federal Arbitration Act governs.

Exceptions. Either party may bring an individual action in small-claims court. Either party may seek temporary injunctive relief in court to protect intellectual property, security, or confidential information. This section does not waive any non-waivable right to seek public injunctive relief.

Class waiver. To the fullest extent permitted by law, claims may be brought only in an individual capacity, not as a class, collective, consolidated, or representative action.

Opt-out. You may opt out of arbitration within 30 days after first accepting these Terms by emailing support@singlestop.org with the subject line “Arbitration Opt-Out.”

Fees and location. Filing and hearing procedures, including any fee shifting for consumers, follow the AAA Consumer Rules. Hearings may be by video or in the county of Your U.S. residence.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a ʺterrorist supportingʺ country, and (ii) You are not listed on any United States government list of prohibited or restricted parties or persons.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a partyʼs ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: support@singlestop.org

Last Updated: October 7, 2026