Question 1

What is Single Stop?

Accepted Answer

Single Stop is a nonprofit organization dedicated to connecting individuals and families to federal, state and local benefits, including poverty relief programs, through a centralized, one-stop platform.
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Our mission is to build pathways out of poverty by leveraging partnerships and technology to connect people to essential resources like healthcare, tax credits, and utility bill assistance.

Question 2

What services does Single Stop offer?

Accepted Answer

Single Stop provides services designed to help individuals and families get help with bills, healthcare, food, and tax preparation to achieve economic mobility.

Benefits Screening: A confidential screener that provides immediate eligibility results and estimated values for up to 27 federal and state benefits, including SNAP, Medicaid, and LIHEAP.

Community Resources: An interactive resource map to find local poverty relief programs, including food pantries and energy assistance programs.

Case Management: A comprehensive system that tracks client progress, supports reporting on KPIs, and offers real-time program analytics.

Tax Preparation: Assistance with preparing state and federal returns to maximize credits like the Earned Income Tax Credit (EITC) and Child Tax Credit (CTC).

Question 3

Who can access Single Stop's services?

Accepted Answer

Individuals can access Single Stop's services through partner organizations like community colleges, healthcare providers, utilities, and community-based nonprofits. Each partner has a custom Single Stop website to track benefit screenings and resources accessed in their community.

Question 4

What benefits are included in a Single Stop eligibility screening?

Accepted Answer

Single Stop benefits screening provides immediate eligibility results for up to 27 federal and state benefits, including Food Assistance (SNAP, WIC), Health Insurance (Medicaid, CHIP, subsidized Qualified Health Plans), Utility Assistance (LIHEAP), and Tax Credits (Earned Income Tax Credit, Child Tax Credit).

Question 5

Is there a cost to use Single Stop's services?

Accepted Answer

Single Stop licenses its software to partners, including schools, utilities, healthcare systems, and community organizations. Services are free for individuals seeking support through these services.

Question 6

How does Single Stop protect personal information?

Accepted Answer

The Single Stop benefits screener only collects data to determine eligibility for benefits and programs like Medicaid, SNAP, and LIHEAP. Information is stored securely and shared only with service providers assisting the individual. Single Stop will not sell personal data for any purpose.

Question 7

How does Single Stop help students?

Accepted Answer

Single Stop works with educational institutions (universities, colleges, and community colleges) to help students overcome economic barriers and address basic needs. Single Stop's software helps students access federal and state benefits, including the Federal Pell Grant, community resources, and assistance applying for benefits, taking into account out-of-pocket education expenses.

Question 8

How do I get started with Single Stop?

Accepted Answer

Individuals seeking assistance can contact Single Stop through the website for a list of partner organizations. Organizations interested in becoming a partner can contact Single Stop or request a demo.

Question 9

What are the benefits of partnering with Single Stop?

Accepted Answer

Single Stop enables companies, educational institutions, and organizations to amplify their impact within the communities they serve by enhancing service delivery, improving client outcomes, accessing comprehensive real-time data and analytics, and receiving ongoing training and technical support.

Question 10

Who partners with Single Stop?

Accepted Answer

Single Stop collaborates with a diverse range of partners, including educational institutions, community-based organizations, government agencies, utilities, healthcare organizations, and socially responsible private and public companies.

Question 11

What kind of impact can an organization make with Single Stop's technology?

Accepted Answer

Single Stop's partners provide significant impact to the communities, students, and customers they serve. Households that screen with Single Stop find an average of over $20,000 in annual potential benefit eligibility.

Question 12

How can my company become a Single Stop partner?

Accepted Answer

To explore partnership opportunities with Single Stop, request a demo through the website to see firsthand how the platform can be integrated into an organization's operations to better serve its clients.

Question 13

What kind of support does Single Stop provide to its partners?

Accepted Answer

Single Stop provides partners with training programs, ongoing technical assistance, and access to a national learning platform connecting partners engaging in similar activities, including webinars and site-specific performance data.

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