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Frequently Asked Questions

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What is Single Stop?

Single Stop is a non-profit organization dedicated to connecting individuals and families to essential federal, state, and local benefits and resources through a centralized, one-stop platform.

Our mission is to build pathways out of poverty by leveraging partnerships and technology to connect people to resources.

What services does Single Stop offer?

Single Stop provides a range of services designed to help individuals and families access the support they need to achieve economic mobility.

Benefits Screening: A confidential screener that provides immediate eligibility results and estimated values for federal and state public benefits.

Community Resources: An interactive map of local community resources that simplifies the search for support.

Case Management: A comprehensive system that tracks and organizes client progress from start to finish, supported by real-time reporting and analytics.

Tax Preparation: Assistance with preparing state and federal income tax returns to ensure that clients are receiving all credits for which they are eligible, such as the Earned Income Tax Credit and the Child Tax Credit.

Who can access Single Stop's services?

Individuals can access Single Stop's services by visiting one of our partner organizations, such as a community college, healthcare provider, utility or community-based organization.

Each Single Stop partner organization has a custom website URL to track screenings in the community they serve.

What benefits are included in a Single Stop eligibility screening?

Single Stop benefits screening provides immediate eligibility results for up to 27 federal and state benefits, including these and other programs:
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Food Assistance: Programs like SNAP (Supplemental Nutrition Assistance Program) and WIC (Women, Infants, and Children).
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Health Insurance: Medicaid, the Children's Health Insurance Program (CHIP), and subsidized Qualified Health Plans.
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Utility Assistance: Programs like the Low-Income Home Energy Assistance Program (LIHEAP) to help with energy bills.
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Tax Credits: Credits such as the Earned Income Tax Credit and the Child Tax Credit.

Will Benefits Screening help my clients answer general questions?

Is there a cost to use Single Stop's services?

Single Stop software is licensed to partners (schools, utilities, community-based organizations, healthcare systems, and more) who then provide access, free of charge, to individuals seeking assistance.

How does Single Stop protect personal information?

Single Stop is committed to protecting the privacy of all individuals and household members who use our services.

The Single Stop benefits screener only collects the data needed to determine your eligibility for benefits. Your information is stored securely and is only shared with service providers as necessary to assist you.

Single Stop will not sell personal data for any purpose. For more details, please review the Single Stop Privacy Policy.

How does Single Stop help students?

To assist with the unique challenges faced by individuals enrolled in higher education programs, Single Stop works with educational institutions (universities, colleges, and community colleges) to help students overcome economic barriers and address other basic needs.

Single Stop’s software helps students access federal and state benefits, including the Federal Pell Grant, community resources, and assistance in applying for benefits.

Screening for Federal Pell Grant eligibility and other benefit programs takes into account out-of-pocket education expenses for individuals paying for tuition, books, and other supplies related to higher education.

How do I get started with Single Stop?

If you are an individual seeking assistance, please contact us through our website for a list of our partner organizations.

If you are an organization interested in becoming a partner, please contact us or request a demo.

What are the benefits of partnering with Single Stop?

Single Stop enables companies, educational institutions, and organizations to amplify their impact within the communities they serve.

With Single Stop, our partners will:

Enhance Service Delivery: Streamline the process of connecting individuals to benefits and resources through a centralized platform.

Improve Client Outcomes: Assist individuals in accessing essential services that promote financial stability, well-being and economic mobility.

Access Comprehensive Data: Utilize real-time reporting and analytics to monitor program effectiveness and client progress.

Receive Ongoing Support: Gain insight from quality training and technical assistance provided by Single Stop to ensure successful implementation and operation.

Who partners with Single Stop?

Single Stop collaborates with a diverse range of partners, including educational institutions, community-based organizations, government agencies, utilities, healthcare organizations and socially responsible private and public companies.

What kind of impact can an organization make with Single Stop's technology?

Single Stop's partners provide an amazing impact to the communities, students and customers they serve. Households that screen with Single Stop find an average of over $20,000 in annual potential benefit eligibility. To learn more about the impact you can make as a Single Stop partner, see our most recent Annual Report, and try out our Impact Calculator.

How can my company become a Single Stop partner?

To explore partnership opportunities with Single Stop, request a demo through our website. This will allow you to see firsthand how our platform can be integrated into your organization's operations to better serve your clients.

What kind of support does Single Stop provide to its partners?

Single Stop provides partners with support designed to ensure a successful partnership and maximize the impact on your clients.

Training: Quality training programs ensure your team is well equipped to utilize the platform effectively.

Technical Assistance: Ongoing technical support to address any issues and optimize platform performance.

Resource Sharing: Access to a national learning platform that connects partners engaging in similar activities, including webinars and data summarizing site-specific performance.