Benefits counseling is provided by a site coordinator at each Single Stop site. Many sites also have site administrators. These counselors, one of which typically has a Masters in Social Work, conduct outreach, intake, screening, application assistance and extensive follow-up with clients to ensure that they actually apply for and receive benefits. Using BEN, they screen students and families for a wide range of benefits (including food stamps/SNAP, Medicaid, LIHEAP, WIC, housing assistance and child care) and help them apply to the ones they are eligible for. In addition, they provide one-on-one counseling and at community college sites, help students access other available programs on campus. When appropriate, they refer students and families to the other Single Stop services' legal counseling, free tax preparation, and financial counseling.